manuais Att 585-350-812

Att 585-350-812 Manual do Utilizador (110 páginas)

Marca: Att | Categoria: Acessórios para Computador | Tamanho: 0.41 MB |

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Índice

Conversant VIS

1

Adjunct Switch Application

1

Interface

1

Blank Page

2

Contents

3

Routing Applications

10

■ Enhanced Customer Service

14

ASAI Overview

16

Design Overview

17

VIS Script Design

18

ASAI Voice Script Design

19

Routing Script Design

21

Monitoring Script Design

23

VIS-to-Agent Transfers

25

Agent-to-Agent Transfers

27

Blind Transfer

29

Consult Transfer

31

Considerations

35

ASAI Installation

41

■ Configurator program output

42

ASAI Hardware Architecture

43

Installing ASAI Hardware

44

CAUTION:

45

Installing ASAI Software

46

Removing the ASAI Software

48

ASAI Administration

49

Feature Packages

51

CHG-KEYS

52

HELP CANCEL

52

Channel Administration

53

Add Channel Entry

56

Change Channel Entry

57

Remove Channel Entry

58

CONVERSANT Voice

60

Diagnose IPCI Board

61

Domain Administration

62

Add Domain Entry

66

Change Domain Entry

67

Remove Domain Entry

67

Initialize IPCI Board

68

Press ENTER to continue

68

ASAI Parameters

69

CONNECT Event: CONNECTED

69

Trace Detail: Low

69

Trace Detail Trace Display

71

Show ASAI Software Version

72

Show Status of ASAI Link

73

The IPCI Board is on-line

73

Take IPCI Board Off-line

75

CHG-KEYSCANCEL

75

PREVPAGE NEXTPAGE

75

Administering ASAI

77

Administering the Lines

78

ASAI Script Builder Actions

83

Defining A_Callinfo

84

Defining A_Event

86

Defining A_RouteSel

93

Operations

95

Defining A_Tran

96

Sample Scripts

101

Sample ASAI Voice Script

102

Sample Routing Script

104

Sample Monitoring Script

106

Data Screen Delivery

110

Voice Response Integration

110

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Modelos	Tipo de Documento
RELEASE 2	Manual do Utilizador AT&T RELEASE 2 User Manual, 77 páginas

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